Question

a client tells you he is upset because he believes his treatment was done incorrectly yesterday. your action is based on which of the following?
○ he has a right to voice his concerns and to have the facility try to correct the matter.
○ you know the treatment was done correctly.
○ he complains constantly, so everyone ignores his concerns and questions.
○ he is confused and forgets what was done yesterday.
question 167 2 pts
if you suspect a client is being abused, you should:
○ call the police
○ talk to the family
○ report it to the nurse in charge
○ talk to the client being abused

Explanation:

First Question (Client upset about treatment):

In healthcare, clients have the right to voice concerns and have facilities address them. The other options are unethical (ignoring concerns), invalid (assuming treatment was correct without investigation), or dismissive (assuming confusion). So the correct reasoning supports the first option.

In healthcare settings, the protocol for suspected abuse is to report to the nurse in charge (who can follow proper procedures). Calling police may be premature, talking to family or client directly is not the standard protocol. So reporting to the nurse in charge is correct.

Answer:

A. He has a right to voice his concerns and to have the facility try to correct the matter.

Second Question (Suspect client abuse):