Question

______ communication is the body language one uses to convey meaning during a conversation and it may include gestures, facial expressions and posture.
non-verbal
verbal
assertive
active
9 multiple choice 3 points
miscommunication can be avoided by following which of the following practices:
listen with your eyes, ears and gut
be aware of your own filters
passively hear what the other is saying
both a and b

Explanation:

For the first question: The description matches non-verbal communication, which uses body language (gestures, facial expressions, posture) instead of spoken/written words.
For the second question: Listening with full attention (eyes, ears, gut) and being aware of personal biases (filters) helps prevent miscommunication. Passive listening does not address miscommunication, so the correct choice combines the first two valid practices.

Answer:

1. Non-verbal
2. Both a and b