Question

communication that works - review worksheet
name
date
part a: multiple choice review

1. which of the following is an example of written communication?

a) a nod
b) a no smoking sign
c) an email from a supervisor
d) a wave

1. which type of communication is best for long - term safety rules?

a) verbal
b) written or visual
c) infernal
d) body language

1. active listening includes which of the following?

a) ignoring eye contact
b) paraphrasing directions
c) talking over the speaker
d) avoiding clarification
part b: matching review
match the vocabulary term to its definition.

1. active listening
2. feedback
3. clarification
4. miscommunication

a) response showing understanding or correction
b) asking questions to ensure the message is clear
c) listening carefully and repeating back
d) when the message is not understood correctly

Explanation:

1. A note and an email are written forms of communication. An email from a supervisor is a written - communication example. A "No Smoking" sign is a visual communication and a wave is a non - verbal gesture.
2. Written or visual communication is best for long - term safety rules as it can be referred to over time. Verbal, internal, and body language are less suitable for long - term retention.
3. Active listening involves paraphrasing directions to show understanding. Ignoring eye contact, talking over the speaker, and avoiding clarification are not part of active listening.

For the matching part:

• Active listening is listening carefully and repeating back.
• Feedback is a response showing understanding or correction.
• Clarification is asking questions to ensure the message is clear.
• Miscommunication is when the message is not understood correctly.

Answer:

1. c. An email from a supervisor
2. b. Written or Visual
3. b. Paraphrasing directions

Part B:

1. c
2. a
3. b
4. d