Question

your coworker gets angry and complains about the way you do your job. your best response is to...
a walk away to avoid conflict.
c be more assertive than he/she is.

b remain calm and focused on a solution
d call security for help.

Explanation:

In a workplace conflict situation where a coworker is angry and complaining, avoiding the conflict (A) doesn't resolve the issue. Being more assertive than hostile (C) may escalate tensions. Calling security (D) is extreme and unnecessary for a typical coworker complaint. Remaining calm and focused on a solution (B) is the best approach as it allows for addressing the concern constructively without escalating the situation.

Answer:

B. remain calm and focused on a solution