Question

drag
establish a plan of action.
implement the solution or escalate.
test the theory to determine the cause.
establish a theory of probable cause.
identify the problem.
document findings, actions, and outcomes.
verify full system functionality.
drop
step 1

step 2

step 3

step 4

step 5

step 6

step 7

Explanation:

This is a problem about the troubleshooting methodology (usually in IT or technical problem - solving). The correct order of the steps is as follows:

Step 1:

The first step in problem - solving is to identify what the problem is. So we drag "Identify the problem" to Step 1.

Step 2:

After identifying the problem, we need to come up with a possible cause. So we drag "Establish a theory of probable cause" to Step 2.

Step 3:

Next, we test that theory to see if it really is the cause. So we drag "Test the theory to determine the cause" to Step 3.

Step 4:

Once we know the cause, we make a plan on how to solve it. So we drag "Establish a plan of action" to Step 4.

Step 5:

Then we put that plan into action or escalate the problem if needed. So we drag "Implement the solution or escalate" to Step 5.

Step 6:

After implementing the solution, we check if the system is fully functional. So we drag "Verify full system functionality" to Step 6.

Step 7:

Finally, we document what we found, what we did, and what the result was. So we drag "Document findings, actions, and outcomes" to Step 7.

Answer:

Step 1: Identify the problem.
Step 2: Establish a theory of probable cause.
Step 3: Test the theory to determine the cause.
Step 4: Establish a plan of action.
Step 5: Implement the solution or escalate.
Step 6: Verify full system functionality.
Step 7: Document findings, actions, and outcomes.