QUESTION IMAGE
Question
a guest is interested in a specific product but is unhappy with the price. they insist they saw it in another store for less.
what are you least likely to do?
offer to check with your leader to see if anything can be done. ask your leader how to handle the situation.
explain that the product is very popular, and that you are unfortunately unable to adjust the price.
try to learn why the guest likes the product, and suggest a similar but less-expensive alternative.
admit the price is high, but point out that the guest can save extra money with a target credit card.
In customer service, the goal is to address the guest's concern and find a solution. Explaining the product is popular and being unable to adjust the price (option "Explain that the product is very popular, and that you are unfortunately unable to adjust the price") is least likely as it doesn't attempt to resolve the price concern or offer an alternative, unlike the other options which either seek guidance, offer alternatives, or suggest a credit card benefit.
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The option you are LEAST likely to do is: "Explain that the product is very popular, and that you are unfortunately unable to adjust the price."