Question

non verbal messages
when you are trying to resolve conflict, your body language and gestures (non - verbal messages) will convey both positive and negative messages. for each of the non - verbal message below, determine if its positive or negative (using a checkmark or an x in the box) toward resolving conflict and indicate why.
tapping fingers or feet.
rolling of eyeballs
watching the clock
avoiding eye contact and looking elsewhere
looking down
rubbing forehead
smiling meaningfully
smiling sarcastically
frowning
yawning
putting head down on hands
wringing hands
arms folded intently
leaning back
covering ears

Explanation:

1. Tapping fingers or feet: Negative. Shows impatience.
2. Rolling of eyeballs: Negative. Sign of annoyance or disrespect.
3. Watching the clock: Negative. Implies eagerness to end the interaction.
4. Avoiding eye - contact and looking elsewhere: Negative. Lack of engagement.
5. Looking down: Negative. Can indicate disinterest or discomfort.
6. Rubbing forehead: Negative. Sign of stress or frustration.
7. Smiling meaningfully: Positive. Shows friendliness and openness.
8. Smiling sarcastically: Negative. Conveys mockery or insincerity.
9. Frowning: Negative. Expresses dissatisfaction or disapproval.
10. Yawning: Negative. Sign of boredom.
11. Putting head down on hands: Negative. Shows disinterest or fatigue.
12. Wringing hands: Negative. Sign of anxiety or nervousness.
13. Arms folded intently: Negative. Can be defensive or closed - off.
14. Leaning back: Negative. Can imply disengagement or over - relaxation.
15. Covering ears: Negative. Sign of not wanting to listen.

Answer:

1. Negative. Impatience.
2. Negative. Annoyance.
3. Negative. Eagerness to end.
4. Negative. Lack of engagement.
5. Negative. Disinterest/discomfort.
6. Negative. Stress/frustration.
7. Positive. Friendliness.
8. Negative. Mockery.
9. Negative. Dissatisfaction.
10. Negative. Boredom.
11. Negative. Disinterest/fatigue.
12. Negative. Anxiety.
13. Negative. Defensiveness.
14. Negative. Disengagement.
15. Negative. Not wanting to listen.