Question

posttest
zhen troubleshoots and repairs computers and networks for individuals and small businesses.
which statement best describes what zhen offers to customers?
a) a product only
b) a service only
c) both a product and a service
d) neither a product nor a service

Explanation:

A service is an intangible offering that involves performing work or tasks for others. Zhen's work of troubleshooting and repairing computers/networks is a task-based, intangible offering, not a physical product.

Answer:

B) a service only