Question

question 20 (1 point)
listen
in the context of the 5s principles, ____ means to arrange materials and equipment so that they are easy to find and use.
shine
standardize
sustain to produce
set in order
question 21 (1 point)
listen
the time required to ramp up to an increased production output level in response to a surge in the sales of a product is a measure of ____.
budget variance
volume flexibility
product recalls
service upset
question 22 (1 point)
listen
in the context of the scope of business and operations performance measurement, which of the following measures is an example of an innovation and learning performance measure?
employee satisfaction
flow processing or cycle time
manufacturing yield
product - related litigation

Explanation:

• Question 20: The 5S principle 'set in order' focuses on arranging materials and equipment for easy access and use. Shine is about cleaning, standardize is about creating consistent procedures, and there's no 'sustain to produce' in 5S.
• Question 21: Volume flexibility measures the time to ramp - up production in response to increased sales. Budget variance is about differences in budgeted and actual amounts, product recalls are about taking back products, and service upset is related to service - quality issues.
• Question 22: Employee satisfaction is an innovation and learning performance measure as it reflects the well - being and engagement of employees which is crucial for innovation and learning in a business. Flow processing or cycle time is an operational measure, manufacturing yield is a production measure, and product - related litigation is a legal and risk - related measure.

Answer:

Question 20: D. set in order
Question 21: B. volume flexibility
Question 22: A. Employee satisfaction