Question

theta nu manufacturing co. policies and procedures section i: product repair and recall (prr) procedures 1. if a product malfunction is suspected, the design manager (dm) is to meet with the quality manager (qm) to initiate an investigation to collect the relevant facts associated with the identified malfunction. 2. the plant manager (pm) is to review the report of shipment orders (rso) to determine volumes and to determine if the product has been delivered to internal and/or external customers. 3. the customer service manager (csm) is to gather information on inspections, returns and rates, and determine if and where the product is stocked or held. 4. the engineering manager (em) is to gather engineering records, blueprints, product documentation and failure modes and effects analysis (fmea) data. 5. the dm, qm, pm, csm, and em are to meet to determine if: a) the product has been delivered to any customers, b) a significant number of products or incidences are involved, and/or c) there is a hazard of personal injury or property damage. 6. if \yes\ to question 5a and \yes\ to either or both question 5b and/or 5c, the dm is to put the product on hold. if
o\ to questions 5a, 5b, and 5c, the dm is to take no action, take other corrective action, or label the product. the investigation continues until all the above questions are answered. the dm will then notify the corporate patent attorney (cpa) and the vice president of sales (vps) of the results of the investigation. 7. if the product is a consumer product rather than a commercial/industrial product, the cpa is to notify the consumer product safety commission (cpsc) within 24 hours of discovery of the severity of the problem and to follow the procedures as outlined in the cpsc plan (see section ii). 8. one of the three following steps must occur: a) the dm determines no recall or repair is necessary, notifies the qm, pm, csm, em, cpa, vps and the cpsc (if applicable), and prr activities end; or b) the dm determines no recall is necessary, but stocked products must be put on hold and repaired, notifies the qm and pm, and the internal product hold plan (iphp) takes effect; or c) the dm determines both recall and repair procedures are necessary, and the csm commences distribution of notifications and instructional materials as outlined in section ii of the prr procedures. a consumer product malfunction is suspected, and you are planning a meeting to determine if the product has been delivered, how many incidences there have been, and the severity of the hazard. based on the procedures shown, the meeting notice is not required to be sent to the: a. cpa and vps. b. csm and pm. c. csm and qm. d. dm and em. e. pm only.

Explanation:

The procedures state that when a consumer - product malfunction is suspected and a meeting is planned to determine product delivery, number of incidences, and hazard severity, the Design Manager (DM), Quality Manager (QM), Plant Manager (PM), Customer Service Manager (CSM), and Engineering Manager (EM) are involved in the investigation process and the meeting. The Corporate Patent Attorney (CPA) and Vice President of Sales (VPS) are notified later based on the investigation results. There is no indication that the meeting notice needs to be sent to CPA and VPS at the stage of planning the initial meeting to determine these aspects.

Answer:

A. CPA and VPS