Question

1. which of the following statements is true?

m. soft skills are mandatory for only customer service positions, while hard skill other jobs
n. you will only be hired if you demonstrate more soft skills than hard skills in y interview
o. it is important to have a balance of hard and soft skills in the workplace, so that efficient and professional
p. most employers immediately hire candidates after assessing their hard skills thro training, and certifications

Explanation:

• Option m is false: Soft skills (like communication, teamwork) are valuable across nearly all job types, not just customer service.
• Option n is false: Hiring decisions depend on the role's requirements; some jobs prioritize hard skills, and there's no strict "more soft than hard" rule.
• Option o is true: Hard skills (technical expertise) ensure task competence, while soft skills enable collaboration and smooth workplace function, so a balance supports efficiency and professionalism.
• Option p is false: Most employers evaluate both hard and soft skills (via interviews, assessments, etc.) before hiring, not just hard skills from training/certifications.

Answer:

o. It is important to have a balance of hard and soft skills in the workplace, so that efficient and professional