Question

1 which real life situations require emotional intelligence? 2 describe some of the ways of dealing with difficult emotions.

Explanation:

1. Emotional intelligence is needed in conflict - resolution in the workplace, handling family disputes, and providing customer service. In these situations, understanding and managing emotions of self and others is crucial.
2. Ways to deal with difficult emotions include mindfulness meditation which helps in awareness of emotions, talking to a friend or counselor for support and perspective - sharing, and engaging in physical activities like running or yoga which release stress - reducing hormones.

Answer:

1. Conflict - resolution in the workplace, family disputes, customer service.
2. Mindfulness meditation, talking to a friend or counselor, engaging in physical activities.