Question

you noticed a mistake: your own records do not match the bank statement you just received. which option describes the steps you should take to solve this situation? check all that apply. check my records first to see if the mistake is mine call the bank first to demand a change to my statement call the bank after making sure my records are correct call a retailer before contacting the bank or reviewing my records

Explanation:

• For "check my records first to see if the mistake is mine": When there's a discrepancy between personal financial records and the bank statement, the logical first step is to verify one's own records for errors (like miscalculations, missed transactions) before assuming the bank is at fault.
• For "call the bank after making sure my records are correct": After confirming that personal records are accurate, the next step is to contact the bank to report the discrepancy, as the issue may lie with the bank's records.
• For "call the bank first to demand a change to my statement": This is incorrect because one should first rule out personal errors before contacting the bank. Demanding a change without verifying personal records is hasty.
• For "call a retailer before contacting the bank or reviewing my records": Retailers are not directly involved in resolving discrepancies between personal financial records and bank statements, so this step is irrelevant.

Answer:

• check my records first to see if the mistake is mine
• call the bank after making sure my records are correct