Question

you are a receptionist in a doctors office and are on the computer much of the day while you answer the phone. your personal email is open, and you receive an email from a friend who wants to know if you can come to a party tonight. what is the most professional way to deal with this situation? a) answer the email on your work computer. b) text your friend on your cellphone while you watch the computer. c) wait until you have a break at work and call or text your friend from your cellphone. d) quickly call your friend on your work phone when the line is open.

Explanation:

Using work - computer or work - phone for personal communication is unprofessional. Texting on a cellphone while working is also a distraction. Waiting until a break to use a personal cellphone to respond is the most professional way as it respects work - time boundaries and avoids distractions.

Answer:

C. Wait until you have a break at work and call or text your friend from your cellphone.