Question

your client tries to leave the house and insists that he has a doctor’s appointment today. which response would be best?
“come and sit down. you can’t go out now.”
“look at the calendar. what day is it? when is your appointment?”
ignore him.
“no it’s not. your appointment is tomorrow.”

Explanation:

To determine the best response, we analyze each option:

• The first option is confrontational and doesn't address the client's belief about the appointment.
• The second option engages the client in a way that helps them check the day and appointment time, promoting self - verification and is respectful.
• Ignoring the client is unprofessional and doesn't help the situation.
• The fourth option is dismissive and may agitate the client.

Answer:

B. "Look at the calendar. What day is it? When is your appointment?"