Question

lesson 4 managing consumer problems
directions: use the following outline to help organize your notes as you read through the lesson.
key concept
consider and reconsider have you ever bought a product and then been dissatisfied with it once you got home? how did you handle this situation? write a sentence about which actions you took to resolve the problem. after you have finished reading, write another sentence about how you can handle such problems in the future.

before reading	after reading

new and academic vocabulary
write the correct vocabulary term in the left column for each definition below.

1. relating to the central government
2. the sale of worthless products or services that claim to prevent disease or cure other health problems
3. people or groups whose sole purpose is to take on regional, national, and even international consumer issues
4. a failure by a health professional to meet accepted standards

vocabulary terms: federal, health fraud, consumer advocate, malpractice

Explanation:

Vocabulary Matching Answers:

1. For the definition "relating to the central government", the vocabulary term is "federal".
2. For the definition "the sale of worthless products or services that claim to prevent disease or cure other health problems", the vocabulary term is "health fraud".
3. For the definition "people or groups whose sole purpose is to take on regional, national, and even international consumer issues", the vocabulary term is "consumer advocate".
4. For the definition "a failure by a health professional to meet accepted standards", the vocabulary term is "malpractice".

"Consider and Reconsider" (Example Answers):

• Before Reading (Personal Experience): Once, I bought a faulty phone and returned it to the store for a refund.
• After Reading (Future Approach): In the future, I will research products thoroughly and keep receipts to resolve consumer problems effectively.

(Note: The "Consider and Reconsider" section is personal and can vary—these are example responses to guide structure.)

Answer:

Vocabulary Matching Answers:

1. For the definition "relating to the central government", the vocabulary term is "federal".
2. For the definition "the sale of worthless products or services that claim to prevent disease or cure other health problems", the vocabulary term is "health fraud".
3. For the definition "people or groups whose sole purpose is to take on regional, national, and even international consumer issues", the vocabulary term is "consumer advocate".
4. For the definition "a failure by a health professional to meet accepted standards", the vocabulary term is "malpractice".

"Consider and Reconsider" (Example Answers):

• Before Reading (Personal Experience): Once, I bought a faulty phone and returned it to the store for a refund.
• After Reading (Future Approach): In the future, I will research products thoroughly and keep receipts to resolve consumer problems effectively.

(Note: The "Consider and Reconsider" section is personal and can vary—these are example responses to guide structure.)