Question

multiple select question
select all that apply
lucia is telling a new home owner about cellulose insulation when she sees a puzzled look on his face. she realizes he may not know the construction term she used, so she explains it. he then says, \i understand now.\ which two public speaking and conversational skills does lucia demonstrate in this encounter?

□ responsiveness to the audience
□ creating anticipation
□ tailoring the message to the audience
□ organizing the information chronologically

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Explanation:

• Responsiveness to the audience: Lucia notices the puzzled look (audience's reaction) and acts on it.
• Tailoring the message to the audience: She explains the unknown term to match the home owner's knowledge level.
• "Creating anticipation" and "organizing chronologically" don't apply here as there's no build - up of expectation or time - based organization.

Answer:

• responsiveness to the audience
• tailoring the message to the audience