Question

question 10 (1 point)
rates of ____ are an excellent indication of a companys service level.
guest retention
room
food & beverage
question 11 (1 point)
all the crime is preventable.
false
true
question 12 (1 point)
provides bases for actions permitting one person to remedy a wrong committed against him or her by another.
tort law
civil law
criminal law

Explanation:

• For Question 10: Guest retention rates show how satisfied customers are with a company's service, indicating service - level. Rooms and food & beverage are just components of service, not overall service - level indicators.
• For Question 11: Not all crime is preventable due to unforeseen circumstances, human behavior variability, etc.
• For Question 12: Tort law provides a basis for a person to seek redress for a wrong committed against them by another. Civil law is a broader category, and criminal law deals with crimes against the state or society.

Answer:

Question 10: Guest retention
Question 11: False
Question 12: Tort law