Question

source b
\...welcome to the mixed-up world of \globalization\—a growing worldwide marketplace where business transaction routinely span the planet and national borders are growing fuzzier and fuzzier. it wasnt always this way. chances are, your parents wore american-made clothes, ate american-made food, and drove american-made cars. but a boom in world trade has changed all that. and what you buy may be the least of it.
the expansion of world trade has unleashed a multitude of dramatic changes. whole countries have seen their fortunes soar as foreign investment has poured in, creating factories and providing jobs for millions of people. other countries have been left behind. in the process, billions of lives are affected, for better and worse... \
source: herbert buchsbaum, \living in a global economy,\ scholastic update, march 7, 1997

1. based on the first paragraph of source b, how was your parents life different from yours today?
2. based on the second paragraph, what changes has the expansion of world trade unleashed?

source c
\...when an american calls a toll-free number in the united states to report a broken appliance or complain about the wrong sweater ordered from a catalog, the call if often routed through fast fiber-optic cables to a center in india...
international call centers based in india will generate $8 billion in revenue by 2008, says nasscom, a technology industry trade group in india. growth is accelerating as globalization and government deregulation expand telecommunication in india and lower its cost.
\the potential is unlimited,\ says prakash gurbaxani, founder and chief executive of 24/7 customer.com, a customer service center in bangalore whose american clients include web sites altavista and shutterfly.com. anticipating more business, the companys supermarket-sized call center is filled with darkscreened pcs and dwarfs its 300 employees...\
source: associated press, syracuse herald american, june 24, 2001

1. what country do many americans call to report a broken appliance or complain about a wrong order?
2. why is growth in these international call centers accelerating?

Explanation:

Question 6

The first paragraph of Source B states that parents' generation had more consumption of American - made products (clothes, food, cars), while in today's globalization - driven world, the products people buy are less likely to be only American - made as business transactions span borders. So parents' life was different as they consumed more American - made goods, and today's products are more globally sourced.

From the second paragraph of Source B, the expansion of world trade has led to some countries' fortunes soaring with foreign investment creating factories and jobs, while other countries have been left behind, and billions of lives are affected (for better and worse).

From Source C, it is stated that when an American calls to report a broken appliance or complain about a wrong order, the call is often routed to a center in India.

Answer:

Parents' life was different as they consumed more American - made goods (clothes, food, cars), while today's products are more globally sourced due to globalization.

Question 7