Question

support
a business or system will fail without adequate support.
iso 9001:2015 identifies the following five points as critical support.
drag and drop each supporting feature with its definition.
awareness determining what information needs to be maintained and retained.
communication proof that products, services, and measuring devices are conforming and calibrated.
competence familiarity with policies, objectives, contributions, and implications of not conforming to the qms.
documented information expectation that we are communicating (both internally and externally) relevant information.
last option text unclear achieved through training, experience, and education.

Explanation:

Each ISO 9001:2015 support feature is matched to its core definition based on quality management system standards:

1. Awareness focuses on understanding QMS requirements and non-consequence risks.
2. Communication covers internal and external relevant information sharing.
3. Competence is built through training, experience, and education.
4. Documented Information involves managing what info to keep/retain.
5. Records serve as proof of product/service/device conformity and calibration.

Answer:

• Awareness: Familiarity with policies, objectives, contributions, and implications of not conforming to the QMS.
• Communication: Expectation that we are communicating (both internally and externally) relevant information.
• Competence: Achieved through training, experience, and education.
• Documented Information: Determining what information needs to be maintained and retained.
• Records: Proof that products, services, and measuring devices are conforming and calibrated.