Question

which of the ten clauses of iso 9001:2015 are essential to the pdca cycle and ensuring operational excellence, as well as meeting customer needs? check all that apply.

1. scope
2. normative references
3. terms & definitions
4. context of the organization
5. leadership
6. planning
7. supporting
8. operation
9. performance evaluation
10. improvement

Explanation:

The PDCA (Plan-Do-Check-Act) cycle aligns with specific ISO 9001:2015 clauses:

• Planning (Clause 6) corresponds to the "Plan" phase, setting objectives and actions.
• Operation (Clause 8) is the "Do" phase, implementing processes to meet requirements.
• Performance Evaluation (Clause 9) is the "Check" phase, monitoring and measuring performance.
• Improvement (Clause 10) is the "Act" phase, addressing nonconformities and driving continual improvement.

These clauses directly enable operational excellence and meeting customer needs by executing the iterative PDCA cycle. The other clauses (Scope, Normative References, Terms & Definitions, Context of the Organization, Leadership, Supporting) are foundational but not direct components of the PDCA cycle for operational execution and improvement.

Answer:

1. Planning
2. Operation
3. Performance Evaluation
4. Improvement