Question

4 of 19
which of the following guidelines should you use when writing a critical message to an external company?
be clear and concise.
express the full extent of your anger.
try to talk around the issue.

Explanation:

When writing a critical message to an external company, being clear and concise helps in effectively communicating the issue. Expressing full - blown anger is unprofessional and may hinder problem - solving. Talking around the issue makes it unclear what the problem is.

Answer:

Be clear and concise.