Question

1. during conflict resolution, when should alternative solutions be identified? a. before gathering information b. after reaching an agreement c. after defining the problem d. before defining the problem

Explanation:

In conflict - resolution, first the problem needs to be clearly defined. Once the problem is defined, one can start identifying alternative solutions. Gathering information is part of the process after problem - definition, and reaching an agreement is the final step. So, alternative solutions are identified after defining the problem.

Answer:

C. After defining the problem