Question

question 8 of 10
makayla is talking to a customer who is unhappy with a product. her goal is to make the customer happy by doing whatever her job allows. what is the next step in carefully deciding what to do?
a. identifying alternatives
b. defining her goal
c. choosing the option that best meets her goal
d. implementing her choice

Explanation:

Since the goal is already defined (make customer happy), the next step in decision - making is to identify possible actions or alternatives.

Answer:

A. Identifying alternatives