Question

question 1 (1 point) in the gap model is the discrepancy between actual manufacturing and service - delivery system performance and external communications to the customers. gap 1 gap 2 gap 3 gap 4 question 2 (1 point) marin is the manufacturing coordinator of a food and beverage company. recently, some of the product rejected by the quality control department because they failed to meet the quality standards. upon inspe a number of defects were found at multiple stages of production. marin wants to identify the defects tha the most impact on the whole production process. in this case, which of the following quality control (q tools should she use? a flowchart a histogram a cause - and - effect diagram a pareto diagram

Explanation:

• In the GAP model, Gap 4 represents the discrepancy between actual manufacturing and service - delivery system performance and external communications to customers.
• A Pareto diagram is used to identify the defects that have the most impact on a process as it ranks problems by frequency and impact, which is what Marin needs to do.

Answer:

Question 1: D. Gap 4
Question 2: D. A Pareto diagram