Question

d. surveys

1. some utilities go directly to their customers using ______ to find out how the customers feel about the system and its operations. the process is part of an overall plan by a utility to self - evaluate and collect customer opinions.

\ta. complaints
\tb. award applications
\tc. records
\td. surveys

1. public water system is required by the primary drinking water regulations to maintain ______ of water quality analyses, written reports, variances or exemptions, and actions taken to correct violations of the regulations.

\ta. complaints
\tb. award applications
\tc. records
\td. surveys

Explanation:

For question 8: Utilities use surveys to directly gather customer feedback for self-evaluation and opinion collection, as the other options do not fit the purpose of proactively asking about customer feelings.
For question 9: Public water systems are required to keep records of water quality data, reports, and corrective actions per regulations, which matches the described documentation needs, while the other options are unrelated to this requirement.

Answer:

1. d. surveys
2. c. records