Question

which is a definition of what showing empathy with a customer means?
o putting yourself in their shoes
o getting them to approve of you
o establishing good communication.
o listening carefully to what they say

Explanation:

Empathy is the ability to understand and share the feelings of another. "Putting yourself in their shoes" means imagining being in the customer's situation, which is a key - aspect of empathy. The other options focus on approval, communication, or just listening rather than truly feeling what the customer feels.

Answer:

putting yourself in their shoes