Question

maxine knows the students will be disappointed that her textbook is out of stock, but she needs to get them information about their orders. this is a major problem as students may have to withdraw from their class or pay double the cost for a special copying process. how should maxine start her email to the students?

• students, we have to cancel your because of circumstances we can’t control. thank you for your book order
• students, water damage from the recent tennessee tornadoes closed the printing facility where psychology today is printed. we have some unfortunate news for you.
• students, your copy of psychology today, will arrive late, so your only option is to pay $150 in special copying

Explanation:

To start the email effectively, Maxine should provide a clear, honest reason for the textbook being out of stock (like the water damage from tornadoes closing the printing facility) and then introduce the unfortunate news. The first option is vague ("circumstances we can’t control") and doesn't explain, and the third option immediately presents a costly option without proper context. The second option gives a valid, specific reason first and then prepares students for the bad news, which is a better way to communicate.

Answer:

B. Students, water damage from the recent Tennessee tornadoes closed the printing facility where Psychology Today is printed. We have some unfortunate news for you.