Question

2 multiple choice 5 points select the service delivery principle from the list below encourage acts of leadership at all levels focus on the customers wishes by conducting regular meetings agree to improve processes through incremental evolutionary changes 3 multiple choice 5 points select the correct definition of a service delivery manager form the list below maintains the teams focus delivering tasks ontime on budget initiates questions about activities person who meets with customer for daily scrum

Explanation:

Service delivery principles often focus on customer - centricity. Among the options for the principle, focusing on customer wishes through regular meetings is a common service - delivery principle. For the service delivery manager definition, maintaining the team's focus on delivering tasks on time and on budget is a key responsibility.

Answer:

1. Focus on the customers wishes by conducting regular meetings
2. Maintains the teams focus delivering tasks ontime on budget