Question

multiple choice question
kim had not received the employee of the month award once since starting her job nearly a year ago. the award was given based on customer comment cards. kim felt uneasy that her cards may not reflect a pleasant customer interaction; she did tire of customers relatively quickly. what bugged her the most was that angela had received the award twice and had been here only six months! kim had to admit that angela had excellent customer - service skills.
apply equity theory to determine kims most likely conclusion.
o kim is likely to perceive equity and increase her customer service skills.
o kim likely perceived equity and will decline to change her behavior
o kim perceives inequity and chooses not to change her behavior
o kim will likely perceive inequity and vow to acquire better customer service skills

Explanation:

Equity theory suggests that employees compare their inputs - outcomes ratio with that of others. Kim has been working nearly a year without the award while Angela, who has been there only six - months, has received it twice. Kim is likely to perceive this as an inequity. To restore equity, she may vow to acquire better customer - service skills to increase her chances of getting the award.

Answer:

Kim will likely perceive inequity and vow to acquire better customer service skills.