Question

question 10 (2 points) as the night manager of a restaurant, sean must deal with customer complaints, address safety hazards, and handle employee conflicts. he never lets these difficult situations keep him from feeling competent, deserving, and in control. as a manager, sean consistently demonstrates an external locus of control. negative affectivity. high self - esteem. agreeableness. question 11 (2 points) a newly promoted manager at wills world puts in long hours and recently went out of his way to help a coworker finish a task on time. this manager is demonstrating mature socialization. organizational citizenship. job dissatisfaction. high introversion.

Explanation:

For Question 10, high self - esteem is characterized by feeling competent, deserving, and in control despite difficult situations, which Sean exhibits. For Question 11, organizational citizenship behavior involves going above and beyond normal job duties, like the manager helping a coworker.

Answer:

Question 10: high self - esteem.
Question 11: organizational citizenship.