Question

shoes by effie, inc. body language as a factor in effective communication a new internal report that addresses the role body language plays in effective corporate communication is available. you may view and print it on the company intranet, but please keep in mind that the document is ten pages long. if you choose to print, please print on both sides of the paper. this summary highlights certain points in the report. of particular interest is that a company survey reported fewer than half of employees understand the impact of body language. the report emphasizes and supports research that explains how body language improves or hinders communication. it also gives examples of positive and negative body language, such as making eye contact or leaning forward to indicate the listener is engaged and following the presentation, while sitting back with arms folded can convey lack of interest or disagreement. as a speaker, using your hands to emphasize points can help hold a listeners attention, but constant walking or adjusting your clothes can convey nervousness and detract from the message. the report offers brief role - playing suggestions, which can be enacted with colleagues. an important point is that the entire company benefits when communication improves. revenue is likely to increase because employees are less stressed, which tends to lead to increased productivity. in addition, higher productivity often leads to higher compensation. management recognizes that, because of temporary circumstances, employee workload is higher than normal and you may be tempted to delay reading the report. however, because the topic has immediate and ongoing relevance, you are strongly encouraged to review the report as soon as possible. plans are underway to schedule meetings by department and division to observe professional actors presenting communication scenarios using company topics and concerns as context. the intent is to make the role plays as useful as possible. if you have questions, please contact your manager. you work at shoes by effie, inc. and are attending a company - sponsored meeting about communication strategies. as it is used in the second paragraph of the document shown, impact most closely means a. emphasis b. force c. highlights d. influence e. tension

Explanation:

The text discusses how body - language affects communication in a corporate setting. The word "impact" in this context means influence, as body - language influences communication. It is not about emphasis (A), force (B), highlights (C), or tension (E).

Answer:

D. influence