Question

theta nu manufacturing co. policies and procedures section i: product repair and recall (prr) procedures 1. if a product malfunction is suspected, the design manager (dm) is to meet with the quality manager (qm) to initiate an investigation to collect the relevant facts associated with the identified malfunction. 2. the plant manager (pm) is to review the report of shipment orders (rso) to determine volumes and to determine if the product has been delivered to internal and/or external customers. 3. the customer service manager (csm) is to gather information on inspections, returns and rates, and determine if and where the product is stocked or held. 4. the engineering manager (em) is to gather engineering records, blueprints, product documentation and failure modes and effects analysis (fmea) data. 5. the dm, qm, pm, csm, and em are to meet to determine if: a) the product has been delivered to any customers, b) a significant number of products or incidences are involved, and/or c) there is a hazard of personal injury or property damage. 6. if \yes\ to question 5a and \yes\ to either or both question 5b and/or 5c, the dm is to put the product on hold. if
o\ to questions 5a, 5b, and 5c, the dm is to take no action, take other corrective action, or label the product. the investigation continues until all the above questions are answered. the dm will then notify the corporate patent attorney (cpa) and the vice president of sales (vps) of the results of the investigation. 7. if the product is a consumer product rather than a commercial/industrial product, the cpa is to notify the consumer product safety commission (cpsc) within 24 hours of discovery of the severity of the problem and to follow the procedures as outlined in the cpsc plan (see section ii). 8. one of the three following steps must occur: a) the dm determines no recall or repair is necessary, notifies the qm, pm, csm, em, cpa, vps and the cpsc (if applicable), and prr activities end; or b) the dm determines no recall is necessary, but stocked products must be put on hold and repaired, notifies the qm and pm, and the internal product hold plan (iphp) takes effect; or c) the dm determines both recall and repair procedures are necessary, and the csm commences distribution of notifications and instructional materials as outlined in section ii of the prr procedures. according to the procedures shown, who is responsible for notifying clients of what they do if recall or repair is necessary? a corporate patent attorney b customer service manager c engineering manager d plant manager e quality manager

Explanation:

The document details product repair and recall procedures. It states that the Customer - Service Manager is responsible for gathering information related to customers and is thus the one to notify clients about recall or repair if necessary.

Answer:

B. Customer Service Manager