Question

test: question 9
when submitting a new work order ticket in incident iq, what is the policy regarding the number of devices you can include on a single ticket?
a) you must submit separate tickets for each device that needs attention, even if they share the same issue
b) you can include multiple devices on a single ticket, provided they are all experiencing the same issue
c) the number of devices is limited only by the number of asset tags you can enter in the description box
d) you can include up to two devices per ticket if they are in the same location

Explanation:

Incident IQ's standard ticketing policy allows grouping multiple devices on one ticket when they have the identical issue, as this streamlines troubleshooting for the same problem across devices. Other options are incorrect: separate tickets are not required for same-issue devices, there is no limit tied only to asset tag entry, and the device limit is not restricted to two for same-location devices.

Answer:

B) You can include multiple devices on a single ticket, provided they are all experiencing the same issue.