Question

which three tips are suggested for dealing with negative customer feedback? inform the customer of who is at fault for the situation empathize with the customer apologize to the customer address the customer by name offer unlimited free products to the customer for their trouble

Explanation:

To deal with negative customer feedback, effective tips focus on building positive rapport and resolving issues. Informing who is at fault (blaming) and offering unlimited free products (impractical) are not good practices. Empathizing (showing understanding), apologizing (taking responsibility), and addressing by name (personalizing) are effective.

Answer:

B. Empathize with the customer, C. Apologize to the customer, D. Address the customer by name