Question

customer loyalty is an example of which one of the 5 forces
○ supplier power
○ substitutes
○ new entrants
○ buyer power
○ competition

Explanation:

Porter's 5 Forces framework defines Buyer Power as the influence customers have on a business. High customer loyalty reduces buyer power, as loyal customers are less likely to switch to competitors, making loyalty a factor tied to buyer power dynamics.

Answer:

Buyer Power