Question

1. explain patients’ rights and why they are important

multiple choice
read each of the following scenarios. decide which of the patients’ rights is being violated in each, and circle the correct letter.

1. mrs. perkins is a patient who is hearing - impaired. she has hearing aids, but came to her appointment without them. ethan, a medical assistant, is frustrated as she struggles to hear him. as he leaves the exam room where mrs. perkins is waiting, he sees the provider in the hallway and says, “good luck talking to mrs. perkins today. she’s deaf as a door.” which of the patients’ rights is being violated?

(a) the right to help with billing claims
(b) the right to a clean and safe environment
(c) the right to involvement in care
(d) the right to protection of privacy

1. mr. gallerano has cancer and is undergoing chemotherapy. kayla is an ma assigned to give him an injection to help with nausea. kayla does not double - check the medication before injecting it. only after the ward does she realize she has given him the wrong drug. she knows the medication mr. gallerano accidentally received will not harm him. because she is afraid of getting in trouble, she disposes of the syringe and documents that mr. gallerano received the correct drug. which of the patients’ rights is being violated?

(a) the right to help with billing claims
(b) the right to a clean and safe environment
(c) the right to involvement in care
(d) the right to protection of privacy

1. ms. mayes comes to the office with a deep cut from a knife that slipped while she was preparing dinner. dr. rick tries to prepare the procedure. the room seems like it may not be sterile, but he is in a hurry, so he starts to open it. ms. mayes is not sure it is sterile, but he is in a hurry. which of the patients’ rights is being violated?

(a) the right to help with billing claims
(b) the right to a clean and safe environment
(c) the right to involvement in care
(d) the right to protection of privacy

1. jasmine is a medical assistant at a pediatric oncology office. every night when she goes home, she tells her family touching stories about the patients with whom she works. which of the patients’ rights is being violated?

(a) the right to help with billing claims
(b) the right to a clean and safe environment
(c) the right to involvement in care
(d) the right to protection of privacy

1. sofia, a medical assistant with an agency that does home visits for a life insurance company, is running behind with her work for the day. both mr. and mrs. bjerk are applying for coverage. mrs. bjerk is late coming home from an errand and sofia has finished taking mr. bjerk’s vital signs, reviewing his history, and getting his blood drawn. when mrs. bjerk arrives, sofia decides to just take her blood and make up the rest to save time. after all, mrs. bjerk seems healthy and already filled out a history form online. which of the patients’ rights is being violated?

(a) the right to high - quality care
(b) the right to a clean and safe environment
(c) the right to help with billing claims
(d) the right to protection of privacy

Explanation:

1. Ethan's comment about Mrs. Perkins is a violation of her privacy as it is an inappropriate and public - like statement about her hearing impairment.
2. Kayla giving the wrong drug and then covering it up is a failure to provide high - quality care.
3. Rick's actions may not ensure a clean and safe environment as he is unsure about sterility.
4. Jasmine sharing patient stories at home violates patients' right to privacy.
5. Sofia not waiting for Mrs. Bjerk and making assumptions about her health form is a violation of Mr. Bjerk's right to high - quality care.

Answer:

1. D. The right to protection of privacy
2. A. The right to high - quality care
3. B. The right to a clean and safe environment
4. D. The right to protection of privacy
5. A. The right to high - quality care