Question

how should you enforce facility rules while on surveillance duty? select three answers.
take time to provide thorough explanations for the rules
keep your eyes on the water when communicating with the patron
signal for assistance if a patron will not comply with the rules
use a whistle, words or a visual signal to get a patron’s attention
be forceful and stern so that patrons know their behavior is a problem

Explanation:

1. "Take time to provide thorough explanations for the rules" helps patrons understand the reasons behind the rules, promoting compliance.
2. "Keep your eyes on the water when communicating with the patron" (assuming this is a facility like a pool) ensures safety and shows attentiveness while addressing patrons, aiding in rule enforcement.
3. "Use a whistle, words or a visual signal to get a patron’s attention" is a proper way to initiate communication about rules, ensuring the patron is aware and can respond.

The option "Signal for assistance if a patron will not comply with the rules" is also a valid strategy, but we are to select three. The option "Be forceful and stern so that patrons know their behavior is a problem" is not ideal as it can create a negative interaction; positive and clear communication is better for enforcement.

Answer:

1. Take time to provide thorough explanations for the rules
2. Keep your eyes on the water when communicating with the patron
3. Use a whistle, words or a visual signal to get a patron’s attention