Question

2 matching 7 points
select the most appropriate channel for each message.
the supervisor is getting together with a few employees to discuss a new procedure that will be going into effect in a week.
you had to lay off a good employee. she is asking you for a recommendation to get a new job with another company
an employee came in late for work again today. this is not acceptable behavior and needs to stop.
the boss asked for the sales data for the quarter.
employees have been leaving the lights on when no one is in the break room. as the manager concerned for saving electricity, you want employees to shut off the lights when they leave.
you are a sales rep and are going on a sales call.
shelly, the supervisor, is expecting needed material for production this afternoon. she wants to know whether it will arrive on time to make the product.
poster
letter
report
telephone
presentation
face-to-face
meeting

Explanation:

1. A group discussion of a new workplace procedure requires a collaborative, interactive setting.
2. A formal job recommendation needs a documented, professional format.
3. Addressing repeated unacceptable behavior requires private, direct conversation.
4. Quarterly sales data is a structured, formal document request.
5. A general reminder for all employees is best shared via a visible, public format.
6. A sales call is a direct, in-person interaction with a client.
7. A quick, urgent check on delivery status needs an immediate, direct channel.

Answer:

• The supervisor is getting together with a few employees to discuss a new procedure that will be going into effect in a week. → Meeting
• You had to lay off a good employee. She is asking you for a recommendation to get a new job with another company → Letter
• An employee came in late for work again today. This is not acceptable behavior and needs to stop. → Face-to-face
• The boss asked for the sales data for the quarter. → Report
• Employees have been leaving the lights on when no one is in the break room. As the manager concerned for saving electricity, you want employees to shut off the lights when they leave. → Poster
• You are a sales rep and are going on a sales call. → Face-to-face
• Shelly, the supervisor, is expecting needed material for production this afternoon. She wants to know whether it will arrive on time to make the product. → Telephone