Question

a patient asks a medical assistant for the names of all their health care providers. which of the following actions by the assistant is appropriate?

• telling the patient that information is confidential
• providing the patient with a copy of their record to search for the names of all their providers
• reporting the request to the patient’s legal team
• telling the patient they may not access this information

Explanation:

Medical records typically include the names of a patient's healthcare providers, so providing a copy of the medical record directly fulfills the patient's request. Stating the information is confidential, referring to legal teams, or claiming no e-records are unnecessary and inappropriate responses here, as the patient is entitled to access their provider information via their records.

Answer:

Providing the patient with a copy of their medical record, which has the names of all their providers.