Question

question #3
multiple choice
which of the following guidelines about the use of all capital letters in e - mail messages is

avoid the use of all capital letters because some people may have trouble reading this.
use all capital letters to express strong emotions, such as anger or frustration.
use all capital letters to emphasize the most important points in your message.
avoid the use of all capital letters because this is not grammatically correct.

question #4
match list
match the terms with the appropriate descriptions.

item
spam or chain letters
language, vocabulary, and tone
pertaining

Explanation:

Using all - capital letters in email messages is generally considered poor etiquette. It can be difficult for some people to read, and it is often perceived as shouting, which is inappropriate in most communication contexts. It is not a matter of grammar correctness in the traditional sense of grammar rules for sentences, and using it to express strong emotions like anger or to emphasize points is not the best practice.

Answer:

Avoid the use of all capital letters because some people may have trouble reading them.