Question

question 7
1 point
when answering a phone call at a healthcare facility, which of the following should you not do?

• answer the phone promptly, within three rings

speak in a muffled voice and use technical jargon
use a friendly, helpful tone to indicate interest
stay alert and pay attention to what the caller is saying

Explanation:

In healthcare phone etiquette, prompt answering, a friendly tone, and active listening are standard best practices. Speaking muffledly or using confusing technical jargon hinders clear communication with callers, many of whom may not understand medical terminology, so this is an action to avoid.

Answer:

Speak in a muffled voice and use technical jargon