Question

select the correct phrase from each box.
complete the statement about consumer rights.
consumers have the right to
, which means they have the right to a speedy resolution to their complaints.
are required to respond to and resolve these complaints with fairness and professionalism.

Explanation:

To solve this, we analyze consumer rights:

1. For the first blank: The right related to "speedy resolution to their complaints" is the right to redress (as redress involves getting a remedy or resolution for grievances).
2. For the second blank: Entities required to respond to consumer complaints are Businesses/Service providers (they are obligated to address consumer issues fairly and professionally).

• First blank: "redress" fits as it refers to resolving consumer complaints quickly.
• Second blank: "Businesses" (or "Service providers") are responsible for addressing these complaints.

Answer:

First blank: redress
Second blank: Businesses (or Service providers, depending on options; if options include "Businesses", that’s the fit)