Question

which of the following should you use to accept real - time assistance from a remote help desk technician?
ajax
virtual network computing (vnc)
voice over ip (voip)
windows remote assistance
instant messaging
typing an email message or instant message using all capital letters can be considered:
a blog.
a breach of netiquette.
a breach of internet ethics.
a form of harassment.
a form of cyberbullying.

Explanation:

First Question:

To determine the tool for real - time remote help desk assistance:

• AJAX is for web - based asynchronous data transfer, not for remote assistance.
• VNC is mainly for remote desktop access but is more general - purpose.
• VoIP is for voice communication over IP, not for remote desktop assistance.
• Windows Remote Assistance is specifically designed to allow a remote help desk technician to provide real - time assistance on a Windows system.
• Instant Messaging is for text - based communication, not for remote control - type assistance.

When considering typing an email or instant message in all capital letters:

• A blog is a type of online journal, so this is not related.
• Netiquette refers to the rules of polite behavior on the internet. Typing in all caps is considered shouting in online communication and is a breach of netiquette.
• Internet ethics is a broader concept, and typing in all caps is more of a netiquette violation than an ethics breach.
• Harassment involves repeated unwanted behavior, and all - caps typing is not harassment.
• Cyberbullying is a form of harassment using digital means, and all - caps typing is not cyberbullying.

Answer:

D. Windows Remote Assistance

Second Question: